Terms & Conditions
The site is hosted
by Fasthosts.co.uk. Online payments are handled
by Worldpay.co.uk. Orders, clients and other 'Back
Office' information is handled by MarketersChoice.com.
This transaction is between you, the customer
and Earth Essentials Ltd. Registered Office: Andromeda
House, Calleva Park, Aldermaston, Reading, Berkshire
RG7 8AP. Company No. 6491761 VAT Number: 929 3895
67. Any transaction is governed by English Law.
This site is for the fulfilment of UK orders.
Earth Essentials Ltd is pleased to accept orders
subject to terms & conditions of sale as stated
below. In these terms "Days" refers to working
days based on GMT (Greenwich Mean Time), being
Monday to Friday excluding UK bank holidays unless
All Prices shown
are in Pounds Sterling and exclude VAT/Sales Taxes;
VAT will be added to the cost of the goods. E.
& O. E. All product information is given as a
guide only. Earth Essentials and Green by Nature
reserve the right to refuse to sell to any individual,
company or organisation. Your statutory rights
are not affected.
2. Order Cancellations
If at any stage you wish to cancel your order
please contact us quoting your order number by
e-mail to: firstname.lastname@example.org PLEASE
NOTE: THE RIGHT TO CANCEL APPLIES ONLY TO EC &
UK RESIDENT DOMESTIC CONSUMERS, ANY OTHER CANCELLATIONS
WILL ONLY BE ACCEPTED AT THE DISCRETION OF EARTH
ESSENTIALS. WHERE A CANCELLATION IS ALLOWED, A
RESTOCKING FEE MAY BE CONSIDERED APPROPRIATE AT
THE DISCRETION OF EARTH ESSENTIALS IF GOODS HAVE
ALREADY BEEN DESPATCHED TO THE CUSTOMER.
Backorder items are products that are not currently
in stock.These items are on order from the manufacturers.
If you order an item that is out of stock and
we are unable to provide the product within the
delivery period specified, we will notify you
by e-mail when the products will be arriving at
our warehouse and when they will be available
4. Delivery Information
for UK customers only
Providing your payment is cleared and the product(s)
are in stock you will normally receive your order
the following working day (on all orders placed
before 4.00pm GMT). All products in stock are,
where possible, despatched by either 1st class
post or a next day courier service.
5. Returns Procedure
APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS
At Earth Essentials we want you to be delighted
every time you shop with us so we make our returns
policy simple. For any defective\damaged products
or order discrepancies received, please follow
the returns procedure below: a) Products in working
order must be returned in their original packaging.
b) Faulty products still within the manufacturer’s
warranty period should, if possible, be returned
in their original packaging. c) Please enclose
details of the defect,damage or discrepancy including
print samples where applicable. d) Enclose original
or copy of the sales invoice. e) Please obtain
proof of posting when returning goods. Please
send your package to: Returns Department Earth-Essentials
Ltd. Unit 6, Budds Lane Trading Estate, Romsey,
Hampshire SO51 0HA Customers other than EC & UK
resident domestic consumers should contact us
by e-mail or telephone regarding potential returns.
6. Invoice Query
If you have a query with an invoice please contact
7. Methods of
Our fully secure site payments are handled by
Worldpay.co.uk who accept all major credit and
debit cards including: Mastercard, Visa, Maestro.
If for whatever reason you are still not comfortable
using your credit card details over the internet
please contact us to arrange alternative methods
of payment before ordering. All goods remain property
of Earth Essentials Ltd until payment is received
8. Our Guarantee
THE GUARANTEE BELOW ONLY APPLIES TO EC & UK BASED
DOMESTIC CONSUMERS. Our "no quibbles" guarantee
means that if for any reason you are unhappy with
your purchase we will issue a refund for the price
of the item\s within 30 days of the cancellation.
In the case of unwanted goods you have a 7 day
cancellation period (which begins the day after
receipt of the goods) in which to cancel your
order and we will issue a refund for the price
of the item\s within 30 days of the cancellation.
When returning goods you may return the goods
at your own cost, should it be necessary for us
to arrange collection of the goods we reserve
the right to deduct the direct cost of any such
collection from the refunded amount. You must
take reasonable care of any goods that have been
supplied and we reserve the right to deduct costs
equal to the loss of value in the goods from the
refunded amount if you do not do so. This does
not affect your statutory rights as a consumer.
To make a return please contact us on 01794 513951.
When returning goods please include your details,
the order\invoice number, the reason for the return
and wrap the package securely. You must obtain
proof of posting when returning goods. Then send
the package to the address-Returns Department
Earth-Essentials Ltd. Unit 6, Budds Lane Trading
Estate, Romsey, Hampshire SO51 0HA
All Prices shown are in Pounds Sterling and exclude
VAT. The current rate for VAT is 20%.
The Earth Essentials Web Site is comprised of
various Web pages operated by Earth Essentials.
The Earth Essentials Web Site is offered to you
conditioned on your acceptance without modification
of the terms, conditions, and notices contained
herein. Your use of the Earth Essentials Web Site
constitutes your agreement to all such terms,
conditions, and notices.
Earth Essentials reserves the right to change
the terms, conditions, and notices under which
the Earth Essentials Web Site is offered, including
but not limited to the charges associated with
the use of the Earth Essentials Web Site.
11. LINKS TO THIRD PARTY SITES
The Earth Essentials Web Site may contain links
to other Web Sites ("Linked Sites").
The Linked Sites are not under the control of
Earth Essentials and Earth Essentials is not responsible
for the contents of any Linked Site, including
without limitation any link contained in a Linked
Site, or any changes or updates to a Linked Site.
Earth Essentials is not responsible for webcasting
or any other form of transmission received from
any Linked Site. Earth Essentials is providing
these links to you only as a convenience, and
the inclusion of any link does not imply endorsement
by Earth Essentials of the site or any association
with its operators.
We may share your contact info with our sister
companies - clearsky.co.uk, greenbynature.co.uk
or wormsonline.co.uk, this may involve emails,
newsletters and promotional items coming to you,
usually via email.
SERVICE CONTACT : email@example.com
12. COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Earth Essentials Web Site
are: and/or its suppliers. All rights reserved.
The names of actual companies and products mentioned
herein may be the trademarks of their respective
owners. The example companies, organizations,
products, people and events depicted herein are
fictitious. No association with any real company,
organization, product, person, or event is intended
or should be inferred. Any rights not expressly
granted herein are reserved. Dog Poo Wormery and
Home Wormery images have been purchased from Shutterstock.com